INSURANCE QUESTIONS
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 561-743-3697 or make an appointment online!
Reviews
Tom and his team are fair, efficient and knowledgeable. Trusted them with my cars for more then 10 years. Highly recommend. Robert P., 05/27/2021 |
My car's A/C has been on and off for the last year. 1 day on, 3 weeks off, 20 min on, 2 hrs off. No consistency and didn't want to do another summer without it. I had brought my car to the local Dodge dealer three separate times and they weren't able to fix the issue. Replaced parts, refilled system, no luck. East Coast was recommended to me so I took a chance. They figured out the issue and the A/C is back. The owner Tom was great, and I highly recommend East Coast Automotive for any A/C issue if you are near Jupiter FL. Ron S., 05/27/2021 |
I have utilized the services of East Coast Automotive for a few years now. I have a Honda Element of which I have grown fond, and this facility has done an admirable job of keeping it in top condition. My wife's Lexus is now out of warranty and they have been maintaining it as well. I have found the owners to be honest and accommodating, providing professional and exceptional service. Their pricing is fair and competitive. These qualities are important to me, and can be difficult to come by these days. I would highly recommend this automotive shop. Greg H., 05/27/2021 |